Saved Responses & Message Templates

Saved Responses allow you to create and reuse commonly used phrases in emails and conversations.

Step 1: Access Saved Responses

1. Log into your Zeevou account

2. Navigate to Inbox on the main menu

3. Click Manage Inbox in the right corner

4. Select Saved Responses

5. Click + Create a Saved Response

Step 2: Add Message Details

1. On the open page, enter the Internal Name in the General Info card

2. In the Message card, choose how the message will be sent (Email, SMS, API)

1. Add message templates in other languages if needed by clicking the plus icon near the English language

1. Write your message and preview it

2. Use variables for specific details (Booking, Guest, Listings, Brand)

3. Optionally, Switch to HTML format for Header and Footer

4. Send a test email by clicking on the ✔ sign to see the result

Step 3: Add Attachments and More Messages (Optional)

1. Click Add Attachments to include files like Invoice, House Manual, or Check-in Guide.

2. Click + Custom File to add other files

3. Click Add another Message + to add more messages

Step 4: Save and Edit Your Response

1. Click Save & Close.

2. To Edit or Delete a saved response, click the three dots next to it

Step 5: Using Saved Responses in the Unified Inbox

To quickly respond to messages using predefined templates, follow these steps:

1. Go to Inbox
   From the left-hand menu, click Inbox to access all conversations with guests.

2. Open a Conversation
   Select the guest you want to message from the list of conversations on the left panel

3. Click the Template Icon
   At the bottom of the message box, click the Template icon (📄) to open the "Insert Template" window

4. Choose a Template Title
   In the "Insert Template" popup, click the Template Title dropdown to see a list of available message templates (e.g., Booking Confirmation Steps, Check-in Instructions, etc.)

5. Select a Template
   Choose the desired template, and it will auto-fill the message box with the corresponding content. You can edit it before sending

Note 1: The messages will be sent after based on the condition and according to the scheduled time.

Note 2 : Insert template is only enabled when the conversation is booking related.

Note 3:The messages will be sent via Email, SMS or OTAs (Booking.com and Airbnb)-VRBO only provides a guest forwarding email address.