Saved Responses allow you to create and reuse commonly used phrases in emails and conversations.
Log into your Zeevou account
Navigate to Inbox on the main menu
Click Manage Inbox in the right corner
Select Saved Responses
Click + Create a Saved Response
On the open page, enter the Internal Name in the General Info card
In the Message card, choose how the message will be sent (Email, SMS, API)
Add message templates in other languages if needed by clicking on the plus icon near the English language
Write your message and preview it
Use variables for specific details (Booking, Guest, Listings, Brand)
Optionally, Switch to HTML format for Header and Footer
Send a test email by clicking on the
sign to see the result
Click Add Attachments to include files like Invoice, House Manual, or Check-in Guide.
Click + Custom File to add other files
Click Add another Message + to add more messages
Click Save & Close.
To Edit or Delete a saved response, click the three dots next to it
To quickly respond to messages using predefined templates, follow these steps:
Go to Inbox
From the left-hand menu, click on Inbox to access all conversations with guests.
Open a Conversation
Select the guest you want to message from the list of conversations on the left panel
Click the Template Icon
At the bottom of the message box, click the Template icon (
) to open the "Insert Template" window
Choose a Template Title
In the "Insert Template" popup, click the Template Title dropdown to see a list of available message templates (e.g., Booking Confirmation Steps, Check-in Instructions, etc.)
Select a Template
Choose the desired template, and it will auto-fill the message box with the corresponding content. You can edit it before sending
Note 1: The messages will be sent after based on the condition and according to the scheduled time.
Note 2 : Insert template is only enabled when the conversation is booking related.
Note 3:The messages will be sent via Email, SMS or OTAs (Booking.com and Airbnb)-VRBO only provides a guest forwarding email address.