Zeevou Complete Role Access Control Guide

Overview

Zeevou implements a sophisticated role-based access control (RBAC) system with 22 distinct roles organized into four main categories:

1. Host Roles (3 roles) - Property managers with varying subscription tiers

2. Office Staff (2 roles) - Administrative staff with organization-wide access

3. Owner Roles (7 roles) - Property investors with view-only access

4. Operational Staff (5 roles) - Frontline workers with task-specific access

1. HOST ROLES

Host roles are the primary subscription tiers for property managers running their operations.

Host Blaze - Premium Tier

Access Level: 91.7% (66/72 features)

Profile: Full-featured property management with complete operational control.

Complete Access To:

• Inbox and guest communication (Saved Responses, Templates, Trigger Rules)

• Full calendar management (bookings, R&A, blocked dates)

• All tasks (Housekeeping, Maintenance, Issues)

• Complete listings management (properties, units, areas)

• All pricing tools (Rates, Promotions, Rate Rules, Dynamic Pricing)

• Staff and task management

• Channel management and marketing

• Full financial suite (Payments, Refunds, Taxes, Expenses, Invoices)

• Owner management (contracts, MPRs, deals, payment terms)

• Complete performance analytics (Sales, Occupancy, MPRs, Marketing)

• Supplier management

• All configurations and integrations

Restrictions:

• Add-on Type (single restricted feature)

Use Case: Power users managing 10-200+ properties with complex operations requiring full system access.

Host Glow - Mid Tier

Access Level: 68.1% (49/72 features)

Profile: Core property management without advanced operational tools.

Key Differences from Blaze:

• Guest communication (inbox, templates, messaging)

• Booking management and rates

• Basic financial access (Payments, Tax, Refunds, Invoices)

• NO Housekeeping, Maintenance, or Task Management

• NO Staff management

• NO Advanced pricing (Dynamic Pricing, Rate Rules)

• NO Financial accounting (Expenses, Payment Terms, Owner Deals)

• NO Performance analytics (Sales, Occupancy, MPRs)

• NO Supplier management

• NO Owner MPRs

Use Case: Smaller operators (5-20 units) managing their own properties without dedicated staff or complex financial tracking.

Host Spark - Entry Tier

Access Level: 54.2% (39/72 features)

Profile: Basic property management with significant operational limitations.

Key Differences from Glow:

• NO Inbox access or guest communication

• NO Booking Request management

• NO Channel management

• NO Owner/contract management

• NO Financial transactions (Payments, Taxes, Channel Deals)

• NO Customer review management

• Can view bookings and rates

• Can manage property listings and settings

• Can create promotions

• Can process refunds and view invoices

Use Case: Very small operators (1-5 units) or those in managed arrangements where operations are handled by others.

Host Roles Comparison

Feature Category

Blaze

Glow

Spark

2. OFFICE STAFF ROLES

Office staff have organization-wide access and cannot have their permissions restricted to specific properties.

Office Staff Finance Blaze

Access Level: 88.9% (64/72 features)

Profile: Administrative role with full financial control and org-wide access.

Key Characteristics:

• Automatic organization-wide access to ALL listings

• Full pricing controls (cannot be modified)

• Complete financial suite (all payment functions, taxes, expenses)

• All operational features (tasks, cleaning, maintenance)

• Owner management and contracts

• Performance analytics

• NO Add-on Type management

• NO Marketing tools

• NO Brand management

Use Case: Finance managers, operations directors, or virtual assistants who need full access to manage day-to-day operations and financials across the entire portfolio.

Office Staff (No Finance) Blaze

Access Level: 69.4% (50/72 features)

Profile: Administrative role without financial transaction authority.

Key Restrictions vs Finance Office Staff:

• NO Financial transactions in bookings (requires approval)

• NO Owner profile editing

• NO Deal templates or owner deals

• NO Performance analytics (Sales, Occupancy, Profit)

• NO Payments, Taxes, Channel Deals, Payment Terms

• NO Expenses (can only view invoices and process refunds)

• NO Staff management

• All operational features (tasks, cleaning, maintenance)

• Full guest communication

• Booking and calendar management

• Pricing and rate management

Use Case: Junior administrators, operations coordinators, or customer service staff who manage bookings and operations but shouldn't handle financial transactions or owner relationships.

3. OWNER ROLES

Owner roles are passive investor/stakeholder accounts with view-only access and no operational control.

Blaze Owner Tiers

Owner: Finance and Guest Data (Blaze) - All Data Access

What they can see:

• Guest names and contact information

• Channel names (which OTA bookings came from)

• Complete financial data (Expenses, Invoices, Occupancy, MPRs)

• Listing details, contracts, owner MPRs

• View and edit rates

• Create promotions

What they can do:

• Create and edit bookings

• Create blocked dates

• View booking financial details and revenue graphs

Restrictions:

• No operational access (inbox, messaging, tasks)

• Cannot manage staff, channels, or marketing

• Cannot process payments or manage suppliers

Owner Blaze Financials, No Guest Data

Key Difference: Cannot see guest personal data (names, contact info)

• See channel names only

• Full financial visibility

• Create/edit bookings and blocked dates

• Guest information hidden for privacy

Owner Blaze Finance Access Only

Key Difference: See neither guest names nor channel names

• Pure financial data view

• Expenses, invoices, MPRs, occupancy

• No guest information

• No channel attribution

Owner No Finance, No Guest Data (Blaze)

Minimal access level:

• View property settings (house rules, check-in times, location)

• Create blocked dates

• No financial data

• No guest information

• No listing/unit management

Glow Owner Tiers

Owner: Finance and Guest Data (Glow)

Similar to Blaze Full Access but:

• Guest names and details

• Invoices

• NO Owner MPRs

• NO Expenses tracking

• NO Occupancy data

Owner: Financials, No Guest Data (Glow)

Similar pattern:

• No guest data

• Invoices only

• No expenses or MPRs

Owner No Finance (Glow)

Minimal Glow access:

• Property settings only

• No financial data

• No listing management

Owner Role Summary

Owner Type

Guest Names

Channel Names

Financials

Listings

Performance

Design Philosophy: Owners are passive stakeholders who monitor but don't operate. All 7 roles completely lack:

• Operational control (inbox, messaging, tasks)

• Channel and marketing management

• Staff management

• Payment processing

• Supplier management

4. OPERATIONAL STAFF ROLES

Frontline workers with narrowly-scoped access for specific job functions.

Housekeeper Blaze

Access Level: 15.3% (11/72 features)

Narrow Task-Focused Access:

• View housekeeping and maintenance tasks

• View issues

• View property details (house rules, check-in/out, location, rooms)

• View cleaning tasks and task lists

• Cannot see guest names or booking calendar

• No financial access

• No communication tools

Use Case: Housekeepers who need to see their task assignments and property details but shouldn't access guest information or financial data.

Housekeeping Manager

Access Level: 15.3% (11/72 features)

Same access as Housekeeper Blaze:

• View and manage cleaning/maintenance tasks

• View R&A calendar (availability, not guest names)

• View property information

• No guest information

• No financial access

Use Case: Supervisors managing housekeeping teams without needing guest or financial access.

Check-In Staff

Access Level: 12.5% (9/72 features)

Guest-Facing Role:

• View guest names (Individuals & Companies)

• View booking calendar with names

• View issues

• View property details (house rules, check-in/out, location)

• No task management

• No financial access

• No booking creation/editing

Use Case: Front desk staff or check-in coordinators who greet guests and need to know who's arriving but shouldn't edit bookings or access finances.

Receptionist

Access Level: 29.2% (21/72 features)

Expanded Front Desk Role:

• Full inbox access and guest communication

• View guest names and booking calendar

• View booking list and booking requests

• View all tasks (housekeeping, maintenance, issues)

• Create blocked dates

• View and edit cleaning/maintenance

• Marketing and instructions access

• Cannot create or edit bookings

• No pricing/rate management

• No financial transactions

• No listing management

Use Case: Receptionists who communicate with guests and coordinate operations but don't handle bookings or finances.

Sales Agent

Access Level: 1.4% (1/72 features)

Extremely Limited Access:

• View R&A (Rates & Availability) Calendar ONLY

• Everything else restricted

Use Case: External sales agents or referral partners who need to check availability to book guests but have no access to operational details, guest data, or financials.