--- title: "Navigating Listings" description: "A complete guide to your Listing. Learn the difference between the Property, Unit Type, and Unit levels, and discover where to manage all your settings for details, pricing, policies, and operations. A vital reference for mastering your setup." url: https://support.zeevou.com/en-gb/articles/104-navigating-listings collection: "Become a Zeevou Pro" updated: 2026-11-08 language: en-gb --- # Navigating Listings A complete guide to your Listing. Learn the difference between the Property, Unit Type, and Unit levels, and discover where to manage all your settings for details, pricing, policies, and operations. A vital reference for mastering your setup. You can view your listing on the left column at different levels, including Property, Unit Type, and Unit. There are three types of Property: - **Single Unit**: A Property with one Unit Type and one Unit - **Multi-Unit**: A Property with one Unit Type and more than one Unit - **Complex**: A Property with more than one Unit Type and more than one Unit Each level has its own tab and related information, such as **Details**, **Pricing & Availability**, **Policies**, **Instructions, Website,** and **Operations**. ## **A. Property Level** ### Details Under the **Details** tab, you can view four cards: - **General Info**: Includes _Internal Name_, _Listing Type_, _Total Number of Floors_**,** _Total Parking Spots_, and _Listing Entrance Code_, all of which are inline-editable. - **Location**: Displays the _Full Address_ and _Address on Website_. - **Internal Note** (optional): You can add notes here. - **Attachment** (optional): Allows you to upload relevant files or documents. These files will not be visible to guests. ### Pricing & Availability Under **Pricing & Availability,** you can view **Pricing** in the Currency card**.** ### **Policies** Under the **Policies** tab, you can view and edit **House Rules**, **Check-in & Check-out Times**, and **Security Deposit Timeline** in separate cards**.** In the **House Rules** card**,** you can turn on the toggles of **Min Age of Lead Guest and Additional Rules.** Then, you can click the pen to edit the Check-in & Check-out Times Windows, which include the Earliest and the Latest Free Check-in & Check-out Times. Time-Related **Timelines** are also editable. \*Please note that if you turn on the toggle of **Charge Per Hour**, it will be charged hourly. If you turn on the toggle of **Prevent Early Check-in**, it won’t be charged anymore. For the **Security Deposit Timeline**, you can edit the **Pre-authorise** and **Release** times. ### Instructions Using the **Instructions** tab, you can provide some questions and answers on the **Reservation FAQs** card. Note that Before Booking FAQs are displayed publicly on your website. While Zeevou plans to display other FAQs in the Guest Portal, they are currently either synced to GuestGuru for auto-answering guest messages or visible only to staff. If you haven't already, you can automate guest replies by integrating with [GuestGuru](https://guestguru.ai/). Under the **Instructions** tab, you can: 1. **Manage Frequently Asked Questions (FAQs):** - Add, edit, or remove FAQs categorized based on the Booking timeline. - **FAQ Categories:** 1. **Before Booking** Add public property-specific FAQs to assist and guide all potential Guests on your website. 2. **After Booking** Provide answers to questions guests might have right after they book. 3. **After Check-in Ready** Answer common questions guests might have before arrival if their Booking status is ready to check-in. 4. **After Check-in** Help your guests by addressing inquiries they often have during their stay. 5. **After Check-out** Assist in addressing frequently asked questions that guests commonly have after check-out. - Sync FAQs with **GuestGuru** to automate responses. - Organize and reorder FAQs by dragging and dropping for better visibility. 2. **Provide Key Listing Instructions:** - Share **Wi-Fi credentials** and other critical property details. - Add any custom instructions guests might need before or during their stay. ### Marketing Under the **Marketing** tab, you can customise and complete the listing pages for your **Direct Booking Websites**. Use the available cards to enhance your property listings: - **Headline & Description** On this card, you should add a **Marketing Headline** (**Title &** **Headline** field in Connection type A), use **Your Property** (**Description** field in Connection type A), and provide a **Description** (**Space** field in Connection type A) with key details about the property and guest experience. - **Gallery** From there, you can upload new photos by clicking **Add to Gallery** or **Upload Images**, remove a photo using the **bin icon**, reorder photos with **drag and drop**, set a **cover image** by selecting the **star icon** (the first image becomes the cover), and edit the **photo name or caption** via the **gear/settings icon**. Note that with smaller image previews, you can easily **drag and drop images** and quickly reorder them with better visibility and control. The cover image has the same size as the other photos but we are still having the tag to show it’s cover. - **Amenities** Select available amenities in All Unit Types by clicking **Add Amenity**. - **Marketing Address** **The Address,** **Neighborhood Description,** and **Getting Around** will be added in this card. The pin location on the Website map does NOT show the exact location. - **Virtual Tour** With a **Virtual Tour**, visitors to your website can explore your listing's rooms and spaces. Enabling **Show on Website** lets potential guests experience your property virtually before booking, without the need for a physical visit. - **Before Booking FAQs** You can add public property-specific FAQs to assist and guide all potential Guests on your website. - [**Reviews**](https://support.zeevou.com/en-gb/articles/84-guest-reviews.md) **& Testimonials** You can build trust, boost your listing's visibility, and help attract more bookings by clicking on **Add a Review** on this card. ### Operations Under the **Operations** tab, you can view **Staff**, **Cleaning**, **Staff Access Codes,** and [**Task List**](https://support.zeevou.com/using-zeevou/task-landing-page-structure/) cards: a. On the **Staff** card, you can view Staff Name, Role, and Contact Info. You can click on the three dots to **Edit** or **Remove from Property**. On the top right, you can click on **Add Staff** to assign more staff to the Property. b. In the **Cleaning** card, you can turn on the toggle of **Midstay Housekeeping** to set a default number of nights. You can edit this number by clicking on the pen in front of **Frequency**. c. When you turn on the toggle of **Staff Access Codes**, any Key Safe Code you enter will be automatically added to your staff’s tasks for accessing the Property. d. In the **Task List** card, you can view the details of each task using the search boxes and edit the actions. **Note:** If **Operations Management** module is not enabled, you can review the available settings, but some actions are locked. At both the **listing** and **unit** levels, actions such as **Add Staff**, **Cleaning** settings and toggles, **Set Access Code**, and **Create** in the **Create Task** drawer are locked. When you select **Create Housekeeping Task**, a banner prompts you to purchase the **Operations Management** module. Actions in the three-dot menu, such as **Add a Note**, **Assign a Task**, and **Change Time Frame**, are also locked. To unlock these features, select the option to purchase **Operations Management** and follow the upgrade steps. ## **B. Unit Type Level** 1. Under the **Details** tab, you have two cards to view and edit. The first one is the **General Info** card, including **Website Display** **Name**, **Unit Type**, **Unit Average Size**, and **Maximum Capacity**. 2. The second one is [**Rooms & Spaces**](https://support.zeevou.com/en-gb/articles/104-navigating-listings.md#heading-10-manage-room-types-and-amenities-in-the-details-tab). You can click on **Add** **Rooms & Spaces** to have more **Rooms & Spaces** or the three dots to **Add Bed**, **Rename**, or **Remove** the added one(s). 3. Under **Pricing & Availability**, you can view and edit **Dynamic Pricing**, **Rate Plans** (Nightly, Weekly, or Monthly) and **iCal Links** in separate cards. When you turn on the toggle of Dynamic Pricing, you can set the **Min & Max Price**. You can click on the pen of each **Nightly/Weekly/ Monthly** Rate Plan’s **View/Edit Details** to view and edit in line. The details include **Weekday and Weekend Price, Guests Capacity, Min & Max Length of Stay, and Charges & Fees ( Payment Terms, security Dedposit, Tax** and **Fees)**. The Calendar will be imported to all units of this Unit Type if you click on **Import Calendar**. 4. You can add **Guest access,** **Interaction with Guests, Notes** on the **Instructions** card of Instructions tab to provide guests with essential information about access, communication, and important details before booking. 5. Under the **Operations** tab, there is only a **Cleaning** card in which you can view and edit **Avg. Housekeeping Time**. ### Updating Existing Data When Changing a Rate Plan Rate When you change a **Rate Plan Rate**, Zeevou displays an **Update Existing Data** pop-up asking whether you want the change to apply to existing dates. - **Override Existing Data** – Applies the new rate to existing dates, including dates with manually entered or dynamically generated rates. - **Do Not Override Existing Data** – Applies the new rate only to dates that don't already have manual or dynamic data, and to dates that are more than **two years in the future**. > **Note:** Choose **Override Existing Data** only if you want to replace your existing pricing. Otherwise, select **Do Not Override Existing Data** to preserve any manually set or dynamically generated rates. ## **C. Unit Level** 1. Under the **Details** tab, you can only view and edit **Unit Name** and **Unit Size** in the **General Info** card. 2. Under **Pricing & Availability**, you can only view and edit the **iCal Links** card. You can also import the calendar to the unit level, the same as the unit type level. 3. Under the **Instructions** tab, you can view and set **Check-in & Check-out Methods, Instructions** and **House Manual** in separate cards. _Note_: If you have already created a guidebook for your guests, you can insert its URL into Zeevou and send it with your automated message to the guests. You can set a URL in this field and use it in API Calls. To do so, go to **Listings** \-> **Instructions** tab -> **Instructions** card. Click on **Insert URL**. ![](https://staticfiles.gleap.io/ghelparticle/NUQFwLUWxSI7LUF41PwgFeAhtz1QUJTVdbiV2OhvqFVMv6dUXLXyCkLv7WAyiU3bq0qU4g0vQK9.webp)  A window will open in which you can insert your desired URL and finally click **Save**. ![](https://staticfiles.gleap.io/ghelparticle/DDnqOfdFEmyh6lG7DhXndw74dDL3WIDDJN94oMHQEbBXL4EIh7NIm7oxa5rG1PrKqRRn8RT5MMQ.webp) You can also use the guidebook URL as a variable in your automated messages. ![](https://staticfiles.gleap.io/ghelparticle/RMtcYZvOiUvFT3l83EEEGYEH8WscSknjP1K4JowBpXwhxHNOch4aenzz4QxbIpXKd2BOUkgxnVQ.webp) Watch this tutorial video on how to set Instructions for your unit: 4. The **Marketing** tab is explained here. 5. Under the **Operations** tab, there is only the **Task List** card in which you can view tasks and edit by clicking on three dots for **Actions**. **Managing Your Property’s Website Visibility** You can also control which website(s) should display your property. To do so, click on **Details** under the property image. Then a window pops out in which you can view the websites on which the property is already listed. And if you click on the arrow in front of each, you will be directed to the website. ![](https://staticfiles.gleap.io/ghelparticle/F6gUvXrKYuvk0g9UMU8kHWQN4omnIWLg5LqZcUiSAo6tqRDgzRHOgqGM2TKcwgNjfEp92rUnYYF.webp) If you click **Manage Brands**, a drawer opens in which you can pick one or more Brands to publish this Listing on your websites. You can also select a Brand as the default one, so that it will be used for Bookings that come from Channels. Finally, click **Save**. ![](https://staticfiles.gleap.io/ghelparticle/9DmXzOJIhgYGjg4xbVIsy3Lhgis0FDOxDHa5UG0eBvOGgW1q5hY5pMpDCFsWMkfyc5eFVKDQDHZ.webp) ## The Listings Page **Overview** There is a panel of Overview, including the number of **Countries** and **Cities** in which you have properties. The Overview also shows the number of your active **Properties**, **Unit Types,** and **Units**. On the Listings Landing Page, you can click on the Listings arrow to select **Listings** or **Archived Listings**. When you click on the **Listings**, you can view : - [**Create Rate**s](https://support.zeevou.com/en-gb/articles/1-set-your-rates.md) - **Manage Channels** - **Add a Listing** - **More** To select [Set Listing Defaults](https://support.zeevou.com/using-zeevou/what-are-the-listing-defaults/), **Bulk Import Listings**, or [Upsell List](https://support.zeevou.com/uncategorized/how-can-i-view-upsell-list/). ![](https://staticfiles.gleap.io/ghelparticle/R30BAFQwCi4zK2Y3u0ZYN5gbXKBMKixsTsQ82yxytHNEp8sAyJGksAQtFZU4YqG9KU2Eu9TDelA.webp) ![](https://staticfiles.gleap.io/ghelparticle/5AlIHpGmUSlPUd2v9DMpk2FvNvHSEpmANRVne7xhVhMMJDD3sPAGN99dQ8FXJBXuRF6BQ3cqjLy.webp) **Active & Draft** Each property is shown in the form of a card with all the information, including the internal name, the number of active units, its address, and the status of units daily. If you click a card, you will be redirected to its property page. The **Draft** tab shows you all the inactive units with their address and required licences. You can click on each Draft card to **Activate, Complete** or **Delete** the Listing. To see the Drafts tab, you have to scroll to the right; please note that you need to do this while on a desktop. **Search & Filter** On the right side of the Active tab, click the Search & Filter icon to find your desired listing. **Note 1:** You can go to the Listings page on your Zeevou direct booking website by clicking the chain icon. **Note 2:** The **Active** are the properties which are imported and created completely, but the **Drafts** are the ones which are just imported and are not completely created. **Note 3:** The Owner Portal will only display the property if the property is **Active** or **Published**. ## Manage Room Types and Amenities in the Details Tab The **Details** tab allows you to configure your property's room types, assign room-level amenities, manage sleeping arrangements, and set up ensuite bathrooms. This helps you accurately represent your property's layout and features. ### **Access the Rooms & Spaces Card** 1. Open the **Details** tab. 2. Navigate to the **Rooms & Spaces** card. Here, you'll find all configured room types along with their associated amenities and sleeping arrangements. ### **View Room Details** Each room type displays **Amenities** and **Sleeps** cards for quick access. 1. Click **Show Details** on a room type. 2. The **Amenities**, **Sleeps**, or both sections will expand, depending on the room configuration. ### **Add or Remove Amenities** To manage amenities for a room: 1. Click the **More actions** (three dots) icon next to the room type. 2. Select **Add Amenity**. 3. In the **Manage Amenities** pop-up: - Select or deselect amenities. - Use the search bar to quickly find a specific amenity. 4. Click **Save** to apply your changes. To remove an existing amenity, hover over the amenity and click the **Trash** icon. ### **Manage Beds** For room types that support beds: 1. Open the **More actions** menu. 2. Select **Add Beds**. 3. Add or update the bed configuration as required. The **Sleeps** section is updated accordingly. ### **Rename or Remove a Room Type** From the **More actions** menu, you can also: - Rename a room type. - Remove a room type from the property. ### **Manage Bathrooms** Note that the**Toilet** and **Shower** amenities cannot be removed unless another bathroom already contains both amenities. To manage bathroom amenities: 1. Click the **More actions** icon for the bathroom. 2. Select **Add Amenity**. 3. The **Manage Amenities** pop-up opens, allowing you to assign bathroom-specific amenities. 4. Save your changes. ### **Assign an Ensuite Bathroom** You can associate a bathroom with a bedroom as an ensuite. 1. Add a **Bathroom** room type if one does not already exist. 2. Set the bathroom as an **Ensuite**. 3. Select the bedroom to which it should be assigned. 4. Save your changes. If needed, you can later unassign the ensuite bathroom. A confirmation snackbar allows you to undo the action immediately after unassigning.