---
title: "Refund & Payback"
description: "Learn how to issue a refund for a paid booking in Zeevou using the finance tab. This guide covers how to log a refund, process payment via Stripe or manually, and view the updated paid amount."
url: https://support.zeevou.com/en-gb/articles/100-refund-and-payback
collection: "Finalise Your Bookings"
updated: 2026-11-01
language: en-gb
---

# Refund & Payback

Learn how to issue a refund for a paid booking in Zeevou using the finance tab. This guide covers how to log a refund, process payment via Stripe or manually, and view the updated paid amount.

### Refunding a Paid Booking

A **refund** is the process of returning money to a guest. You can manage refunds directly from the **Finance tab** of your **Booking Overview**.

![](https://staticfiles.gleap.io/ghelparticle/hsybSMUqSTxujgLSePrseZhDi80QOCjDHXyuLQF15Vmtal0zgoOx1j5jlTfcKppOssID9zJhY4v.webp)

#### Step 1: Initiate Refund

1.  Go to the **Refund card** and click **Refund**.
    
2.  In the window that opens, select:
    
    -   **Refund Type** (default is Refund; you can select from the dropdown or click **\+ Add Refund Type** to create a new type)
        
    -   **Amount**
        
    -   **Reason** (optional)
        
3.  Click **Log Refund**.
    

**Adding a New Refund Type:**

> -   Enter the **name**, select **Category**, and **Related Expense Type**, then click **Add**.
>     

![](https://staticfiles.gleap.io/ghelparticle/spiHWLoi3wZ6ADEePtXxF0H13XP4bUVp50DFacTLxl8ZOCdwFQUGQkeUebrOoEUn008V07pTR9N.webp)![](https://staticfiles.gleap.io/ghelparticle/zL9Cqhj2fZufWMowWkjFJ4T9F7pXP8L2fFY7kJdHuEpmVxtXyIhJwmNaxDGPcEigFQAOe4shlkG.webp)

  
Step 2: Proceed to Payment

After logging the refund, a window opens giving three options:

1.  **Refund now through Stripe**
    
2.  **Process Refund Manually**
    
3.  **Skip Payment**
    
    ![](https://staticfiles.gleap.io/ghelparticle/O3MUP8EmEjMrYaCljyc7bHKNxHphj8hVmO5A31THSzBIxLO3F4NAlOqjbpn3vEBsZ6Mlcvz4IpP.webp)
    

-   **Skip Payment:** Refund is added to the **Total Price**, marking the status as **Overpaid**, without changing **Total Paid**.
    
    ![](https://staticfiles.gleap.io/ghelparticle/yi6fssfGYX9wIXxMiETyxlSjsWGM7ImSIVmFpUERHsBCCS2yNVMvDXOMW5zOQ6Nbp1fvOe4TIxH.webp)
    
-   **Proceed to Payment:** Click **More → Proceed Payback**, then follow the steps to refund via **Stripe** or **Manually**, and click **Proceed**.  
    

If you click **Skip Payment**, the refund will add to the **Total Price**. Then, the **Total Price** status becomes **Overpaid** and the **Total Paid** does not change.

![](https://staticfiles.gleap.io/ghelparticle/Ebd5yE6UeQ1aLCdMGNzi8OF8YPmdOnIGenQMMQtl3z7OVMcRY0pIZZNvaiYCydLyLNlrdB5YN85.webp)

#### Step 3: Verify Refund

-   The **Refund Payment Report** is displayed under **Paid Amount**.
    
-   The **Total Paid** in the **Price Breakdown** updates automatically after payment.  
    

![](https://staticfiles.gleap.io/ghelparticle/vhDEHnoQ1n0SdqZu0grTMFAyz2l5PLfz2YN6wmDAlJX0scgMozBTmIEYPwPCQ24z5lmV9HC4I91.webp)

**Note 1:** The type is set as **Refund** by default, so you can click its arrow and select from the drop-down menu or click **\+ Add Refund Type**. Then a window will open in which you can insert the name, select **Category**, and **Related Expense Type**. Finally, click **Add**.

By following the steps mentioned above, you can easily refund your paid booking through the designated process, ensuring a seamless experience for managing your refunds.

## **To Pay Back the Paid Amount**

A **payback** is used when a booking has been **overpaid**. When there is an Overpaid amount in the Price Breakdown (The logged payment is more than the Unpaid amount), 

![](https://staticfiles.gleap.io/ghelparticle/P3dOmsUaO9ZP6kr5A4jqS2CsyICQP5yWcr7ZHPK8l6nJUdy4Ju510WyGzyDBQ4Yt5915K4BB7TU.webp)

you can click the three dots and select **Pay Back**. 

![](https://staticfiles.gleap.io/ghelparticle/JqEXdhfQYEv0uSEZaNtCf5FFrbGSsU614T5mlLr3492VaLgZk2wUA6MI6Bp0wbOl3EGYRsCfALL.webp)

Then, a drawer opens in which you can insert the owed amount of the Guest payment and click **Log Payment**.

![](https://staticfiles.gleap.io/ghelparticle/z44lff5OxNkz4BKpSJHMBSDViPzSQYhFZtSgxOj43bMyf9tYBUVFF3QRCcur9Px1F09cUJkSBvl.webp)

Then, you can view the **Pay Back** report in the Price Breakdown.

![](https://staticfiles.gleap.io/ghelparticle/RD71bNxzclCXJT4ZCKsMaANV6OeLwLnCW4LFgT3GJiFJFmXpw8DZ6Zz8L6k0MJhEr7ch30Fn8fT.webp)

### **Key Differences:**

-   **Refund:** Used when you need to return money to the guest, typically due to cancellations or issues with the booking.
    
-   **Payback:** Used when there's an overpayment, and you need to adjust the guest’s balance to reflect the correct total.